Hellstar Return and Refund Policy

Thank you for choosing Hellstar Clothing. We will provide you with a positive shopping experience. Please carefully review our return and refund policy below.

7 Days Replacement or Return for Wrong or Faulty Products:

If you receive a product that is incorrect or faulty, you have 7 days from the delivery date to request a replacement or return. The item must be unused and in its original condition, including all packaging.

Conditions for Returns:

1. Return products within 7 days of the delivery date..
2. You should not use the items, unwashed and with all original tags attached.
3. The original packaging must be intact.

Return or Replacement Criteria:
1. We will not accept returns or replacements for change of mind. Please ensure you are certain about your order before completing the purchase.
2. Items that are used by the buyer, damaged, or missing original packaging and tags will not be eligible for return or replacement.
How to Request a Replacement or Return to Hellstar:
1. Contact our customer support team within 7 days of receiving the product at  [email protected]
2. Provide your order number and details of the issue.
3. Our team will guide you through the replacement or return process.

Processing Time for Returns or Replacements
Please allow up to 14 working days from the date we receive the returned item for the processing of returns or replacements.

Refund Process:
If a replacement is not available, a refund for the purchase price of the item will be processed using the original payment method once the returned item is received and inspected.

Shipping Costs:
Shipping costs for the return of the item are the responsibility of the customer, except in the case of a defective or incorrect product.

Cancellation Policy:
You can cancel orders within 24 hours of purchase. However, once shipped, you cannot cancel the order.

We appreciate your understanding and cooperation. If you have any questions or concerns, please contact our customer support team. Thank you for shopping at <a https://hellstarclothingofficial.com

Need help?

Contact us at [email protected] for questions related to refunds and returns.